Frequently Asked Questions
Everything you need to know about the next generation of gaming peripherals.
When will my order ship?
Due to the limited nature of our drops, processing typically takes 5-10 business days. You will receive a tracking number via email as soon as your package leaves our facility.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees levied by their local government.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to the collectible nature of our releases, we cannot accept returns on items that have been unsealed.
How long is the warranty on Finalmouse products?
All our mice come with a 1-year limited warranty covering manufacturing defects. This does not cover normal wear and tear or damage caused by user modification.
Can I cancel or change my order after it's placed?
Because our fulfillment system is automated to handle high-volume drops, we are unable to modify or cancel orders once they have been confirmed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay and Google Pay for a faster checkout experience during drops.