Returns & Exchanges
Finalmouse offers a 30-day return policy for products in original, unopened packaging to ensure the highest standards of performance and hygiene for our community. Please note that used peripherals are generally ineligible for return unless a hardware defect is present and verified by our technical team.
Check Eligibility
Verify that your item is within the 30-day purchase window and remains in its original, sealed factory packaging.
Initiate Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Safely pack your device in its original box and place it inside a shipping carton to prevent damage during transit.
Inspection & Refund
Once our warehouse receives and inspects the unit for tampered seals, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing